Last Updated: October 26, 2022
Synergy Health Network, Inc. Privacy Policy
Last Updated: October 26, 2022
Synergy Health Network, Inc. (“Synergy,” “our,” “us,” or “we”) is committed to protecting the privacy and security of the information of our website visitors and patients. We want you to understand how we collect and use information process by us in connection with or as part of providing our Services so you can interact with Synergy and Providers with confidence (“Providers” and “Services” are as defined in our Services Agreement). By using the Services, you accept and agree to the practices this Privacy Policy describes.
When you use our Services, Synergy may receive medical and health information and we may collect, use, and disclose other personally identifiable information. Any medical or health information that you provide that is subject to specific protections under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) or applicable state laws will be used and disclosed only in accordance with such applicable law. “Personally identifiable information,” as used in this Policy, is information that specifically identifies an individual, such as an individual’s name, address, telephone number, e-mail address, or other similar information that can be used to identify you. Personally identifiable information also includes information about an individual’s activity on our Services, including profile information and other identifiable information entered by you. Personally identifiable information that is collected is referred to in this Policy as “Information.”
What Information Do We Collect?
When you use our Services, we may collect and use your Information as well as other non-individually identifiable information. To participate in certain features of the Services, you may be required to provide certain personal information. For example, when registering as a subscriber for Services, we may ask for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information or other personal information. We may also collect information that you provide directly to us by voluntarily filling in forms on the Platform, including transactional information or customer service information.
When you browse our Platform or use any of our Services, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also use “cookies” and other tracking technologies to enhance your experience and gather information about our Platform visitors. Please see the section below called “How We Use Cookies and Pixel Tags” to learn more.
How Do We Use Your Information?
We may use your Information we collect from when you use the Services to:
coordinate treatment and other services to you–for example, to provide telehealth consultations and to facilitate medical consultations;
for our operations, which include internal administration and planning and various activities that improve the quality and cost effectiveness of the services that we deliver to you;
provide you with services or information that you request from us;
verify your identity in connection with account creation;
notify you about changes in the Services we offer;
allow you to participate in any interactive features on the Services;
personalize your Services;
contact you when necessary or requested;
process transactions via a third-party payment processor;
send you communications to inform you of special events, programs, or other offers;
send you information about Synergy or our Services, including by letter, email, text, telephone,
or other forms of communication (to the extent you have not opted out of receiving marketing
communications);
provide you with information about third-party businesses, products, and services, including by
letter, email, text, telephone, or other forms of communication (to the extent you have not opted out of receiving marketing communications);
troubleshoot problems with the Services, as requested;
enforce the Services Agreement, and to detect and protect against error, fraud, and other unauthorized or illegal activities;
operate and improve the Services available through us; and
evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Information held by us about our consumers is among the assets transferred.
How We Use Cookies and Pixel Tags
We use cookies in a range of ways to improve your experience on our Platform. We may automatically collect certain information when you visit the Platform, including through cookies, web beacons and other technologies. Such cookies include strictly necessary cookies, performance cookies, functional cookies, and targeting cookies. For example, we may use analytics cookies to generate and analyze statistics about your use of the Site and functional cookies to improve and customize your experience with the Site. We may also use marketing cookies to collect aggregate information about Site users. The information collected for these purposes (including your IP address and other Information collected by automated means) may be disclosed to or collected directly by our third-party web analytics service providers, such as Google Analytics.
A “cookie” is a small computer file that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Keep in mind, however, that some website features or services may not function properly without cookies.
A “pixel tag” is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
While we use cookies and pixel tags, we do not track our users across websites or over time.
“Do Not Track” Request
Our Services currently do not respond to “do not track” or similar signals.
How Do We Share Your Information?
We do not sell or rent your Information collected through the Services to anyone. We may also disclose your Information as follows:
with contractors, service providers, and other third-parties we use to support our business;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the Information;
with your consent;
to the extent legally permissible, we may also disclose your Information to your health care service providers for purposes of medical treatment, consultation, appointment reminders, to disclose your use of the Services, and to deliver content specific to your health condition;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Information held by us about the Platform users is among the assets transferred;
to enforce any agreement, including any applicable terms of service;
to establish or exercise our right to defend against legal claims;
to law enforcement and other government authorities such as legislatures, courts, agencies and
litigants if we reasonably believe that such action is necessary to: (a) comply with the law; (b) comply with legal process; (c) respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) protect the security or integrity of the Services’ information systems; and/or (e) exercise or protect our rights, privacy, safety or those of affiliates, clients, you or others; and
if we reasonably believe disclosure is necessary or appropriate to protect the rights, property, or safety of Synergy or others.
How Do We Protect Your Information?
To protect your Information, we take commercially reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your Information, we cannot guarantee that it will be 100% secure. Your transmission of your data to use our Services thus is done entirely at your own risk.
How Long Do We Retain Your Information?
We will only retain your Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory accounting, or reporting requirements. In some circumstances, you may ask us to delete your Information: see the “Your Privacy Rights” section for further information. In some circumstances, we may anonymize your Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this Information indefinitely without further notice to you.
Third-Party Websites
The Platform may contain links to other websites, including those of third parties or business partners. While we seek to link only to websites that share our high standards and respect for privacy, we cannot be responsible for the privacy practices other websites use. By accessing other third-party websites or applications through our Services, you are consenting to the terms and privacy policies of those websites. It is possible that other parties may collect information about your online activities over time and across different websites when you use our Services.
Your Privacy Rights
You may send us an email at [email protected]. to request access to, correct or update, or delete any Information that you have provided to us. However, we may not accommodate a request to change Information if we believe the change would violate any law or legal requirement or cause the Information to be incorrect.
Age of Consent
In accordance with the Children’s Online Privacy Protection Act (“COPPA”) and other US state laws, our Services are not marketed to children under thirteen (13) years of age and you may not sign up for our Services if you are under 13 years of age. If you learn that a child under the age of 13 has created an account with Synergy, please contact us at [email protected].
Notwithstanding the foregoing, a parent or legal guardian of a child may share the child’s Information with Synergy to facilitate health care for a child. We ask that Information about children under the age of majority not be provided to Synergy without the prior consent of the child’s parent or legal guardian. By providing the Information of a child under the age of 13, you are affirming that you are legally authorized to provide such Information.
California Visitors
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Platform that are California residents to request certain information regarding our disclosure of your Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: 5250 Old Orchard Road, Suite 300, Skokie, Illinois 60077.
International Visitors
Our Services are hosted and operated in the United States. Unless you have been informed otherwise, by using the Services, you are consenting to the transfer of your Information to the United States. If you are accessing the Services from outside of the United States, please be advised that United States’ law may not offer the same privacy protections as the laws of your jurisdiction.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Platform. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what Information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contacting Us
We welcome any questions, comments, or complaints you have may have regarding this Privacy Policy. Please do not hesitate to contact us at:
[email protected]
5250 Old Orchard Road, Suite 300, Skokie, Illinois 60077
When you use our Services, Synergy may receive medical and health information and we may collect, use, and disclose other personally identifiable information. Any medical or health information that you provide that is subject to specific protections under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) or applicable state laws will be used and disclosed only in accordance with such applicable law. “Personally identifiable information,” as used in this Policy, is information that specifically identifies an individual, such as an individual’s name, address, telephone number, e-mail address, or other similar information that can be used to identify you. Personally identifiable information also includes information about an individual’s activity on our Services, including profile information and other identifiable information entered by you. Personally identifiable information that is collected is referred to in this Policy as “Information.”
When you use our Services, we may collect and use your Information as well as other non-individually identifiable information. To participate in certain features of the Services, you may be required to provide certain personal information. For example, when registering as a subscriber for Services, we may ask for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information or other personal information. We may also collect information that you provide directly to us by voluntarily filling in forms on the Platform, including transactional information or customer service information.
When you browse our Platform or use any of our Services, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also use “cookies” and other tracking technologies to enhance your experience and gather information about our Platform visitors. Please see the section below called “How We Use Cookies and Pixel Tags” to learn more.
We may use your Information we collect from when you use the Services to:
We use cookies in a range of ways to improve your experience on our Platform. We may automatically collect certain information when you visit the Platform, including through cookies, web beacons and other technologies. Such cookies include strictly necessary cookies, performance cookies, functional cookies, and targeting cookies. For example, we may use analytics cookies to generate and analyze statistics about your use of the Site and functional cookies to improve and customize your experience with the Site. We may also use marketing cookies to collect aggregate information about Site users. The information collected for these purposes (including your IP address and other Information collected by automated means) may be disclosed to or collected directly by our third-party web analytics service providers, such as Google Analytics.
A “cookie” is a small computer file that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Keep in mind, however, that some website features or services may not function properly without cookies.
A “pixel tag” is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
While we use cookies and pixel tags, we do not track our users across websites or over time.
Our Services currently do not respond to “do not track” or similar signals.
We may also disclose your Information as follows:
To protect your Information, we take commercially reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your Information, we cannot guarantee that it will be 100% secure. Your transmission of your data to use our Services thus is done entirely at your own risk.
We will only retain your Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory accounting, or reporting requirements. In some circumstances, you may ask us to delete your Information: see the “Your Privacy Rights” section for further information. In some circumstances, we may anonymize your Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this Information indefinitely without further notice to you.
The Platform may contain links to other websites, including those of third parties or business partners. While we seek to link only to websites that share our high standards and respect for privacy, we cannot be responsible for the privacy practices other websites use. By accessing other third-party websites or applications through our Services, you are consenting to the terms and privacy policies of those websites. It is possible that other parties may collect information about your online activities over time and across different websites when you use our Services.
You may send us an email at [email protected]. to request access to, correct or update, or delete any Information that you have provided to us. However, we may not accommodate a request to change Information if we believe the change would violate any law or legal requirement or cause the Information to be incorrect.
In accordance with the Children’s Online Privacy Protection Act (“COPPA”) and other US state laws, our Services are not marketed to children under thirteen (13) years of age and you may not sign up for our Services if you are under 13 years of age. If you learn that a child under the age of 13 has created an account with Synergy, please contact us at [email protected].
Notwithstanding the foregoing, a parent or legal guardian of a child may share the child’s Information with Synergy to facilitate health care for a child. We ask that Information about children under the age of majority not be provided to Synergy without the prior consent of the child’s parent or legal guardian. By providing the Information of a child under the age of 13, you are affirming that you are legally authorized to provide such Information.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Platform that are California residents to request certain information regarding our disclosure of your Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: 5250 Old Orchard Road, Suite 300, Skokie, Illinois 60077.
Our Services are hosted and operated in the United States. Unless you have been informed otherwise, by using the Services, you are consenting to the transfer of your Information to the United States. If you are accessing the Services from outside of the United States, please be advised that United States’ law may not offer the same privacy protections as the laws of your jurisdiction.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Platform. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what Information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
We welcome any questions, comments, or complaints you have may have regarding this Privacy Policy. Please do not hesitate to contact us at:
5250 Old Orchard Road, Suite 300, Skokie, Illinois 60077
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