Frequent Questions
Read through our frequently asked questions to learn more about our services. If you don’t see your question answered here, please contact us!
01. Are there medications Synergy Health DPC does not prescribe?
We do not prescribe controlled substances. Those patients who require controlled substances for any chronic conditions are encouraged to seek a specialist. We can help coordinate your care to a specialist
02. How can I contact my provider after hours?
You may send a text message or phone for prescription refills or appointments. For non-urgent concerns, you can send a message, and the medical team will respond as soon as possible. For urgent matters, our team is available by phone during office/clinic hours.
03. Can my fees be reimbursed by my insurance company?
Possibly, depending on your insurance company. In some cases you can submit a receipt for your membership. Some insurance companies will apply these payments toward a deductible.
04. I already have health insurance. Why should I pay more money out of pocket for DPC?
Direct primary care membership does cost money up front, but the downstream benefits come in many forms. Patients with high deductible insurance plans can often save money in a DPC practice. We never charge a copay. We provide you preventive and wellness needs, but also your urgent care needs. Over the course of the year these combine to save families hundreds, if not thousands of dollars that would have been spent in the traditional system. The intangible benefits are harder to measure, but are there too — appointments based on your schedule, a direct line to your doctor 24/7, texting and video-conferencing. DPC is primary care on your terms.
05. What if I have Medicare?
Medicare patients can join but must agree and acknowledge they can not forward claims to Medicare as Direct Primary Care is not covered. We can still order referrals and medical equipment through Medicare.
06. What if I have Medicaid?
We do not accept Medicaid insurance.
07. What if I need to be admitted to the hospital?
Our Care Team will help coordinate your care. We will provide you with Referrals to any and all disciplines you may need while you transition home.
08. I’m interested, but I’m not sure if I am ready to join. Where can I get more information?
Please contact our office for more information and to answer any questions you may have.
09. What will my first visit be like?
Most Initial visits last 30 to 60 minutes. We will review of your medical history and any acute issues. Also we will apply all Health Promotion and Disease Prevention guidelines to ensure there are no gaps in your care
10. I am a small business owner. Is DPC right for my employee?
DPC enhanced your business by cutting down on unnecessary sick time. And allowing your employees easy access to healthcare. With low monthly costs and personalized service, employers can see increased productivity, lower absentee rates and happier employees. Please contact us for more information.
11. Do you provide vaccinations?
Synergy Health DPC is a Virtual Clinic, therefore we do not offer vaccines to our members. We recommend getting vaccines and immunizations at your local pharmacy.
12. What if I need to cancel my membership?
We require a 3 month minimum for our membership plan.
